Terms and Conditions
A binding contract for a sale of goods will be created between you, the consumer and Whitechapel Coffee Company when we send you an email confirmation that the goods have been shipped.
If goods have to be returned as faulty the remedy offered to you under the Sale of Goods Act 1979 is a refund.
The cancellation period for the Consumer Protection (Distance Selling) Regulations 2000 begins on the day that the contract is concluded and ends on the expiry of 7 working days from the day after you received the goods. You may be asked to return and pay for the cost of returning the goods and the goods must be returned in the condition they were sent and unopened.
Roasting and shipping
All our coffees are roasted in small batches and packed in foil-lined, heat-sealed, resealable bags. A valve allows the coffee to de-gas, which allows us to pack the coffee soon after roasting.
The date of roasting is stamped on the bag and we recommend that you use the coffee within 3 weeks of that date. We also recommend that you let the coffee rest for a few days before consumption, ideally 7 days for espresso brewing.
We do not carry large stocks of roasted coffee and we roast once a week, currently on Wednesday. We aim to send out our coffees within 5 days from the day of ordering (usually the same day or the next day) and within a maximum period of 30 days.
Our coffees are shipped first class by Royal Mail. The charges for shipping and packaging are based on weight.
Debit/credit card payments are processed through PayPal using a secure encrypted server.
Whitechapel Coffee Company operates in accordance with the Data Protection Act 1998. When you place an order with us we will only collect your name, email address, delivery and invoice address in order to process and fulfil your orders and to keep you informed about the status of your order. We will not sell, trade or rent your personal information to others.